Last Updated: February 2, 2026

At ECREDSTORE LLC, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

1. Return Eligibility

  • Items may be returned within 14 days of delivery.
  • Products must be unused, unworn, and in original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Certain items such as clearance or sale items may be non-returnable unless defective.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Clearance or final sale items
  • Items damaged due to misuse or improper handling

3. Return Process

To start a return:

  1. Contact our support team at support@ecredstore.shop within 14 days of receiving your order.
  2. Provide your order number and reason for return.
  3. Once approved, return instructions will be sent to you.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
  • Include clear photos of the item and packaging to help us resolve the issue quickly.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5–10 business days.
  • Shipping charges are non-refundable, unless the return is due to our error.

6. Exchanges

  • Exchanges are subject to product availability.
  • If you wish to exchange an item, please contact customer support for assistance.

7. Late or Missing Refunds

  • If you have not received your refund after 10 business days, please check with your bank or payment provider.
  • If the issue persists, contact us at support@ecredstore.shop.

8. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.

9. Contact Us

If you have questions about our Return & Refund Policy, please contact us:

Business Name: ECREDSTORE LLC
Email: support@ecredstore.shop
Phone: +1 (440) 729-0909
Address: 328 S Guadalupe St Ste I, Santa Fe, NM 87501
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)